PRIVACY POLICY, WEBSITE TERMS & LEGAL INFORMATION
Effective Date: June 2026
Introduction
BCM Property Group Pty Ltd (“BCM Property Group”, “we”, “our” or “us”) is committed to providing professional real estate services while protecting the privacy and personal information of our clients, customers, tenants, landlords, buyers, sellers and website users.
This document outlines how we collect, use, store and disclose personal information, together with the terms governing the use of our website and the information contained within it.
By using our website, submitting enquiries or engaging our services, you acknowledge and accept the terms contained in this policy.
Contact Information
BCM Property Group Pty Ltd
286 Windsor Street
Richmond NSW 2753
Phone: (02) 9627 0000
Email: richmond@bcmproperty.com.au
Website: www.bcmproperty.com.au
ABN: 42 615 948 788
Corporation Real Estate Licence: 10054219
Privacy Policy
Collection of Personal Information
BCM Property Group may collect personal information that is reasonably necessary to provide real estate sales, leasing and property management services.
The information we collect may include:
- Name
- Address
- Email address
- Telephone number
- Date of birth
- Identification documents
- Employment information
- Financial information relevant to tenancy applications
- Property ownership details
- References and supporting documents
- Information relating to inspections, enquiries and appointments
- Website usage information
We only collect information that is reasonably necessary for our business activities and legal obligations.
How We Collect Information
Personal information may be collected when you:
- Contact our office
- Submit an online enquiry
- Attend an open home or inspection
- Request a market appraisal
- Buy or sell property through us
- Apply for a rental property
- Engage our property management services
- Subscribe to marketing communications
- Interact with our website or social media platforms
We may also obtain information from publicly available sources, referees, property owners, government agencies, professional advisers and third-party service providers where permitted by law.
Why We Collect Personal Information
We collect and use personal information for purposes including:
- Property sales and leasing
- Property management services
- Processing tenancy applications
- Arranging inspections and appointments
- Conducting market appraisals
- Verifying identity and ownership information
- Managing maintenance and repairs
- Providing property updates and market information
- Complying with legal obligations
- Protecting our clients and business from fraud and unlawful activity
BCM Property Group may collect and verify personal information, including identification documents, where reasonably required to comply with applicable laws, regulations and professional obligations. This may include requirements relating to property transactions, fraud prevention, identity verification, anti-money laundering and counter-terrorism financing legislation, taxation laws, court orders and other government or regulatory requirements.
We may also retain records and supporting documentation where required by law and for the proper conduct of our business activities.
Disclosure of Information
Personal information may be disclosed where reasonably necessary to:
- Vendors and purchasers
- Landlords and tenants
- Solicitors and conveyancers
- Mortgage brokers and lenders
- Tradespeople and contractors
- Property management software providers
- Tenancy database operators
- Government departments and regulatory authorities
- Professional advisers including accountants and lawyers
We do not sell personal information to third parties.
In certain circumstances, BCM Property Group may disclose personal information to government agencies, regulatory authorities, law enforcement bodies, courts, tribunals and other authorised organisations where required or permitted by law, including for the purposes of complying with anti-money laundering, fraud prevention, taxation, legal or regulatory obligations.
Marketing Communications
We may use your contact details to provide information regarding:
- New property listings
- Open homes
- Market updates
- Property-related services
You may unsubscribe from marketing communications at any time.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically, in cloud-based systems and in secure physical records.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
Access and Correction
You may request access to personal information held by BCM Property Group and request corrections where information is inaccurate or incomplete.
Requests should be directed to:
Retention of Information
Personal information is retained only for as long as necessary to provide our services, comply with legal obligations and manage our business operations.
Information that is no longer required will be securely destroyed or de-identified where appropriate.
Collection Notice
By submitting information to BCM Property Group, including through enquiry forms, inspection registrations, rental applications or other communications, you acknowledge that:
- We collect personal information for real estate sales, leasing and property management purposes.
- Information may be disclosed to relevant property owners, purchasers, landlords, tenants, contractors, advisers and government authorities where required.
- Information may be stored electronically by approved service providers engaged by BCM Property Group.
- Further information regarding our privacy practices is contained within this policy.
Website Terms of Use
Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms of Use.
If you do not accept these terms, you should not use this website.
Website Content
Information contained on this website is provided for general information purposes only.
Property details, pricing, photographs, floor plans, dimensions, descriptions and other content may change without notice.
While every effort is made to ensure accuracy, BCM Property Group does not guarantee the completeness, accuracy or reliability of any information published on this website.
Users should undertake their own enquiries and obtain independent professional advice before making decisions relating to property transactions.
Intellectual Property
All website content including:
- Logos
- Branding
- Images
- Text
- Floor plans
- Graphics
- Marketing material
remains the property of BCM Property Group or its licensors and may not be reproduced without written permission.
Third-Party Links
This website may contain links to third-party websites.
BCM Property Group does not control or endorse external websites and accepts no responsibility for their content, privacy practices or accuracy.
Website Availability
We do not guarantee uninterrupted access to this website and reserve the right to modify, suspend or discontinue any aspect of the website without notice.
Property Information Disclaimer
All information provided by BCM Property Group has been obtained from sources believed to be reliable.
However, BCM Property Group does not warrant or guarantee the accuracy, completeness or suitability of any information contained on this website, in advertising material, brochures, social media content or other publications.
Interested parties should make and rely upon their own enquiries, investigations and independent professional advice before entering into any transaction.
Measurements, boundaries, photographs, plans, prices, development potential, approvals and property descriptions should not be relied upon as definitive representations.
Limitation of Liability
To the maximum extent permitted by law, BCM Property Group excludes all liability for any loss, damage, cost or expense arising directly or indirectly from:
- Use of this website
- Reliance on information published by BCM Property Group
- Errors or omissions in published material
- Website interruptions or technical failures
- Third-party content or links
Nothing in this policy excludes rights that cannot be excluded under Australian Consumer Law.
Complaints
If you believe your privacy has been breached or have concerns regarding the handling of your personal information, please contact us in writing.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
BCM Property Group reserves the right to amend this Privacy Policy, Website Terms and Legal Information page at any time.
The current version will always be available on our website.
Last Updated: June 2026